Privacy policy

    As Folivya Care ("Company"), we place the highest importance on the security and privacy of our users' personal data. This Privacy Notice has been prepared to inform you transparently about how your personal data is collected, processed, shared, and your rights, in accordance with the General Data Protection Regulation (GDPR) and relevant legislation.  

    1. Data Controller  

    Under the GDPR, your personal data will be collected, processed, recorded, stored, and shared with third parties where permitted by legislation, by Folivya Care acting as the Data Controller, within the scope explained below.  

    2. Which Personal Data We Process?  

    We process the following categories of data to provide our services through our website:  

   
•       •       Identity Information: Name, surname, ID number (if required for invoicing).    
   
•       •       Contact Information: E-mail address, phone number, delivery and billing address.    
   
•       •       Customer Transaction Information: Order history, cart information, requests, and complaints.    
   
•       •       Transaction Security Information: IP address, website login/logout records, device information.    
 

    3. Purpose of Processing Personal Data  

    Your collected personal data is processed for the following purposes based on the legal grounds (Contract, Legal Obligation, Consent, Legitimate Interest) stipulated in the GDPR:  

   
•       •       Processing, packaging, and managing the delivery processes of orders.    
   
•       •       Issuing invoices and fulfilling official obligations as required by tax laws.    
   
•       •       Managing after-sales support processes (returns, exchanges, customer service).    
   
•       •       Informing about campaigns, promotions, and new products, provided that you have given your explicit consent.    
 

    4. Transfer of Personal Data  

    Your personal data is shared with the following parties for the performance of the service and legal obligations, in compliance with GDPR regulations:  

   
•       •       Shipping Companies: Name, address, and phone details to deliver the order to you (e.g., DHL, UPS, Local Couriers).    
   
•       •       Payment Providers: Banks and payment infrastructure providers to process the payment (e.g., Shopify Payments, Stripe).    
   
•       •       Official Authorities: Authorized public institutions and organizations in case of legal disputes or legal obligations.    
 

    5. Use of Cookies  

    We use cookies on our site to improve user experience, analyze site traffic, and provide personalized content. You can change your cookie preferences at any time from your browser settings. For detailed information, please review our "Cookie Policy" page.  

    6. Your Rights (GDPR)  

    As a data subject, you have the following rights under the GDPR:  

   
•       •       Right to Access: You have the right to request copies of your personal data.    
   
•       •       Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.    
   
•       •       Right to Erasure: You have the right to request that we erase your personal data ("Right to be forgotten").    
   
•       •       Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.    
   
•       •       Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.    
   
•       •       Right to Object: You have the right to object to our processing of your personal data.    
 

    7. Contact and Application  

    If you have any questions about our privacy policy or wish to exercise your rights, please contact us in writing via the channels below: