Shipping policy

As Folivya Care ("Company"), ensuring the safe, fast, and smooth delivery of your orders is our top priority. This policy has been prepared taking into account international consumer protection standards and distance selling regulations. Please review our delivery conditions carefully before placing an order.

1. Order Preparation and Shipping Process

Your orders are processed immediately after payment confirmation. Depending on the workload at our operation center and product stock status, the process works as follows:

  • • Same Day Shipping: Orders placed by 02:00 PM (14:00) on weekdays are delivered to the shipping company on the same day (excluding force majeure and campaign periods).
  • • Next Day Shipping: Orders placed after 02:00 PM are shipped on the next business day.
  • • Weekends and Public Holidays: Orders placed on Saturdays, Sundays, and public holidays are processed on the first following business day.

2. Contracted Logistics Partners

Your shipments are transported with the assurance of Yurtiçi Kargo and Aras Kargo, which have widespread distribution networks across Turkey. Our system may automatically assign the fastest courier service for your delivery address or offer you options during checkout.

3. Delivery Times and Zones

The estimated delivery times for packages handed over to the cargo company are stated below. These times may vary depending on the operational processes of the cargo company and are not guaranteed by Folivya Care:

Istanbul and Surrounding Provinces: 1 - 2 Business Days

Other Major Cities: 1 - 3 Business Days

Remote/Rural Areas (Mobile Areas): 3 - 5 Business Days

*Mobile Areas: Towns and villages where there is no permanent cargo branch and distribution is made on specific days of the week.

4. Shipping Fees

Unless stated otherwise, the shipping fee is borne by the Buyer and added to the order total. However, our Company reserves the right to apply "Free Shipping" campaigns during certain periods or for purchases over a specific basket amount. The current shipping fee and free shipping limit are clearly displayed on the checkout screen.

5. Damaged Package and Inspection Obligation

It is the Buyer's responsibility to check the cargo package upon delivery.

⚠️ WARNING: If there is visible damage such as crushing, tearing, wetting, or package deterioration, do not accept the package.
  • • Ask the cargo officer to prepare a "Damage Assessment Report".
  • • After having the report prepared, return the product without accepting it.
  • • For products reported as damaged after being accepted without a report, the responsibility of the cargo company and our company ends.

6. Absence at the Address During Delivery

If no one is found at the address when the cargo goes out for distribution, the cargo officer may leave a note or inform via SMS. In this case, your package will be kept at your local cargo branch for 3 business days. Packages not collected from the branch within this period will be returned to us. In case the returned package is re-shipped, the shipping cost may be charged to the Buyer.

7. Contact and Cargo Tracking

When your order is shipped, a Cargo Tracking Number will be sent to you via SMS and E-mail. You can query the status of your shipment from the relevant cargo company's website or the Folivya Care "Order Tracking" page using this number.

You can contact us for any delivery problems:
E-Mail: folivyacare@gmail.com
WhatsApp Support: +90 538 237 89 28